- ORDER PROCESSING: In most cases, orders will ship the next business day after receipt of order. Some take an additional day to process.
- FLAT RATE SHIPPING FEE $9. This applies to all orders (less than $150) shipped within the contiguous United States via UPS Ground. Orders shipped to Hawaii or Alaska, expedited orders, or orders sent to an PO Box or APO address will incur the published rate which will be visible on the checkout page.
- FREE SHIPPING ON ALL ORDERS OVER $150 shipped within the contiguous United States via UPS Ground only.
- FREE SHIPPING + 10% OFF ENTIRE ORDER ON ALL ORDERS OVER $300 shipped within the contiguous United States via UPS Ground.
- Our regular rates apply for Express shipping and for orders shipped to Alaska or Hawaii.
- BULK BEESWAX: Sorry, but we are not able to offer flat rate or free shipping on orders containing more than one pound of bulk beeswax. These will ship at our regular published rates. If you want more than one pound of beeswax and are placing a large candle order, please call us for the best rate.
- Separate orders placed by the same customer can not be combined to receive free shipping.
- These terms apply to all RETAIL web, phone and mail-in orders. They do not apply to Wholesale orders.
We make candles of exceptional quality and guarantee your satisfaction. If, for any reason, you are not satisfied with your purchase, contact us within 15 days of receipt, and receive a full refund or credit towards immediate replacement. To return an item to our company, please follow these steps:
- Contact us immediately.
- Please take great care in re-packing the items; they should be returned in the same condition in which they were received. Credit can only be given for items returned in perfect condition.
- Include a copy of the original invoice or packing slip.
- Include a note stating your reason for the return.
- Ship returns to the address below, via UPS (preferred) or the U.S. Postal Service (delivery confirmation and insurance recommended).
Return shipping charges will be the responsibility of the purchaser. If the error, or reason for the return was our fault, we will refund both your original shipping charges and the return shipping charges. Once a return is received, merchandise and any applicable shipping refunds will be credited to your credit card, or equal value towards immediate exchange will be given.
Original shipping charges will be credited in all cases that do not involve purchaser error (i.e. “Oops, I bought the wrong color.”). If the error was ours, we will refund your original shipping charges and pay for return (if we choose to have goods returned). The returned merchandise will be credited to your credit card or equal value towards immediate exchange will be given.
SHIP RETURNS TO:
104 CAMPBELL LANE
PO BOX 800
RIDGWAY, CO 81432
If you have any questions, please call us at
(888) 350-4929 or e-mail us at email@example.com.