Shipping & Returns

SHIPPING TERMS

    • ORDER PROCESSING:¬†In most cases, orders will ship the next business day after receipt of order. Some take an additional day or two to process. If your order is further delayed for any reason, we will reach out to you with options.¬†
    • SHIPPING FEES:¬†We offer UPS and USPS shipping at live, discounted rates. Feel free to select the speed and service that best suits you. Please note that selecting express shipping does not guarantee¬†same-day fulfillment.¬†
    • FREE SHIPPING ON ALL ORDERS OVER $100¬†shipped within the contiguous United States via¬†commercial or USPS Ground only. The same applies to Free Shipping Sales. Free shipping¬†does not include international, AK/HI or express shipping.¬†
    • FREE SHIPPING + 10% OFF ENTIRE ORDER ON ALL ORDERS OVER $300¬†shipped within the contiguous United States via¬†commercial Ground or USPS.
      • Our regular rates apply for express shipping and for orders shipped to Alaska or Hawaii.
      • Separate orders placed by the same customer but going to different locations cannot be combined to receive free shipping.
    • INTERNATIONAL SHIPPING:¬†We offer international shipping¬†at market rates. If market rates to not populate for your address, it's likely that we are not equipped to ship to your location (typically this is related to customs documentation requirements). In that case, we recommend using a third-party¬†forwarding service like Bonvu. If you have any questions, please don't hesitate to reach out to us directly.
    • ROUTE SHIPPING INSURANCE:¬†Route is optional, carbon-neutralizing shipping insurance you can purchase for your order. If you opt into Route, you'll receive extra detail about your shipment and, if it's lost or damaged, you'll be able to request a full replacement with ease (or we can do so on your behalf). It's important to note that different shipping carriers cover¬†packages at different levels. We will always do our best, file cases on customers' behalf, etc., but we cannot guarantee replacement of your order if you opt out of coverage.¬†
These shipping terms apply to all RETAIL web & phone orders. They do not apply to wholesale orders, which are subject to wholesale terms.

    RETURN POLICY

    We make candles of exceptional quality and guarantee your satisfaction. If, for any reason, you are not satisfied with your purchase, contact us within 15 days of receipt, and receive a full refund or credit towards immediate replacement.

    To return a non-defective item to our company, please follow these steps:

    • Contact us immediately.
    • Please take great care in re-packing the items; they should be returned in the same condition in which they were received. Credit can only be given for items returned in perfect condition.
    • Include a copy of the original invoice or packing slip.
    • Include a note stating your reason for the return.
    • Ship returns to the address below, via UPS or FedEx (preferred) or the U.S. Postal Service (delivery confirmation and insurance recommended).

    Return shipping charges will be the responsibility of the purchaser. If the error, or reason for the return was our fault, we'll take care of shipping. Once a return is received, merchandise and any applicable refunds will be credited to your credit card, or equal value towards immediate exchange will be given.

    SHIP RETURNS TO: 
    Bluecorn Beeswax
    1842 South Townsend Ave.
    Montrose, CO 81401

    If you have any questions, please call us at (888) 350-4929 or e-mail us at sales@beeswaxcandles.com.