- ORDER PROCESSING: In most cases, orders will ship the next business day after receipt of order. Some take an additional day to process.
- FLAT RATE SHIPPING FEE $9. This applies to all orders (less than $150) shipped within the contiguous United States via FedEx Ground. Orders shipped to Hawaii or Alaska cannot go Ground and thus will incur the published rate, which will be visible on the checkout page.
- EXPRESS SHIPPING: Bluecorn Beeswax offers FedEx Express Shipping options at live, discounted rates. Please note that all FedEx Express Shipping services are next business day (no weekend delivery). For more information, visit Fedex.com.
- FREE SHIPPING ON ALL ORDERS OVER $150 shipped within the contiguous United States via UPS Ground only.
- FREE SHIPPING + 10% OFF ENTIRE ORDER ON ALL ORDERS OVER $300 shipped within the contiguous United States via UPS Ground.
- Our regular rates apply for Express shipping and for orders shipped to Alaska or Hawaii.
- Separate orders placed by the same customer can not be combined to receive free shipping.
- International Shipping: We offer an international shipping option through BonVu, a third-party consolidator. To ship your order internationally, simply create an account with BonVu (link: www.bonvu.com) and follow their instructions. Essentially, you’ll have us ship your order to BonVu’s Texas warehouse and then they’ll work with you to deliver the shipment to your home country. Our international customers report much lower shipping costs and an easy customs process working with BonVu.
- These terms apply to all RETAIL web, phone and mail-in orders. They do not apply to Wholesale orders.
We make candles of exceptional quality and guarantee your satisfaction. If, for any reason, you are not satisfied with your purchase, contact us within 15 days of receipt, and receive a full refund or credit towards immediate replacement. To return an item to our company, please follow these steps:
- Contact us immediately.
- Please take great care in re-packing the items; they should be returned in the same condition in which they were received. Credit can only be given for items returned in perfect condition.
- Include a copy of the original invoice or packing slip.
- Include a note stating your reason for the return.
- Ship returns to the address below, via UPS or FedEx (preferred) or the U.S. Postal Service (delivery confirmation and insurance recommended).
Return shipping charges will be the responsibility of the purchaser. If the error, or reason for the return was our fault, we will refund both your original shipping charges and the return shipping charges. Once a return is received, merchandise and any applicable shipping refunds will be credited to your credit card, or equal value towards immediate exchange will be given.
Original shipping charges will be credited in all cases that do not involve purchaser error (i.e. “Oops, I bought the wrong color.”). If the error was ours, we will refund your original shipping charges and pay for return (if we choose to have goods returned). The returned merchandise will be credited to your credit card or equal value towards immediate exchange will be given.
SHIP RETURNS TO:
104 CAMPBELL LANE
PO BOX 800
RIDGWAY, CO 81432